Ronke lives in a flat owned by a housing association, she has been here for 9 years and is deeply unhappy. She relentlessly gets in touch with different people and authorities, hoping they will be the one that can help her, but after endless false starts, she now feels helpless and ignored.

I’m sitting with Ronke in her flat, with a few different portraits of her printed out, I ask her which one she thinks we should use. She points to the image shown on the opposite page.

‘I think that one tells more of a story, it shows that the person is very sad. She's thinking about something in life. And she's got her Bible and notebook, it shows that she's trying to keep occupied to keep going. And the person is also thinking, what can she do to make things better in her life? So she's looking very sad, because she doesn't know what to do, where to turn. And she feels like there's no joy, she can't be moved. And because she can't be moved, she's not happy. She will never be happy, you know. And also she's trying to think of a way she could move forward but she's not sure, because she feels trapped.’

‘You can have a roof over your head and still be suffering, a lot of people have got issues, but sometimes people don't really know what you're going through unless you're going through it yourself. You could have a roof over your head, but you could still be suffering in a very bad way. And unless you get the help and you get the support and you've been heard and you've been moved and they will listen to you without being against you, only then will you feel happy again.’